Returns and Exchanges

If something in your order didn’t quite work out, we’re ready to help you return or exchange it. Here’s what you need to know.

There should be a return label in your package. If you’re making an exchange, there is no shipping charge when using the label.

Return shipping is FREE when your carrier receives the return within 30 days of the purchase date.

We also accept returns 31 to 90 days after the purchase date. We ask $6.95 for return shipping, but give you a full refund on the purchase price.

We don’t accept returns after 90 days.

We’d appreciate it if products being returned are unworn and retain any tags they arrived with.

Questions? Don’t find your return label? We’re here with answers Monday – Saturday 8am – 8pm ET at 888.549.6736; or email customerservice@ryllace.com.